Terms and conditions

Guarantee & Warranty

We want all of our customers to be satisfied with their purchase. If the quality of the item is not what you expected we will refund the purchase amount upon return of the item. In order to receive a full refund, send an email to designer@lilybrookejewelry.com within 5 days of receipt to inform us you are making a return for refund.  All returns must be received back within 15 days in the original gift box and plastic protective bag showing no wear or damage.  Returns received after 15 days will have a 10% restocking charge applied.  We will not accept returns past 30 days. 

If the item breaks within the first year, we will repair it at no charge. Please email us  designer@lilybrookejewelry.com for instructions.

Production Time

Our standard production time for all Free Shipping orders is 3-5 days.  Therefore you should expect delivery 6-10 days from order placement. If for any reason there is a delay, we will contact you right away.

Shipping

We will ship your order anywhere in the United States FREE via US Postal Service with tracking & delivery confirmation. 

Rush Delivery

We do offer a Rush Delivery option for US destinations which means your order will ship out the same or following day via an expedited delivery service.  If you select our Rush Delivery option, you can expect your order to arrive 2-3 days later.  We do not ship internationally.

Payment Options

We accept Visa, Mastercard, American Express, Discover Card and PayPal through a secure online payment system. 

Privacy Policy

We do not share the information gathered on our web site with anyone. All payment information entered on this web site is processed through a secure server with SSL encryption.