Guarantee & Warranty

We want all of our customers to be satisfied with their purchase. If the quality of the bracelet is not what you expected we will refund the purchase amount upon return of the bracelet. In order to receive refund, send an email to designer@lilybrookejewelry.com within 5 days of receiving the bracelet. Bracelet must be sent back within 10 days of receiving the bracelet.

If the bracelet breaks within the first year, we will repair it at no charge and pay the shipping both ways. Please call us for instructions.

Production Time

Our standard production time for all Free Shipping orders is 3-7 days.  Therefore you should expect delivery 6-10 days from order placement. If for any reason there is a delay, we will contact you right away. Christmas and Mother's Day may take a little longer so please order gifts 2-3 weeks in advance of the holiday.

Shipping

We will ship your order anywhere in the United States FREE via US Postal Service with tracking & delivery confirmation. 

Rush Delivery

We do offer a Rush Delivery option for US destinations which means your order will ship out the same or following day via an expedited delivery service.  If you select our Rush Delivery option, you can expect your order to arrive 2-3 days later.  RUSH DELIVERY IS NOT AVAILABLE ON INTERNATIONAL ORDERS as all international orders must go through a customs checkpoint.

Payment Options

We accept Visa, Mastercard, American Express and Discover Card through a secure online payment system. We will also accept a money order or cashier's check. Send a copy of your order along with payment to:

Lily Brooke Jewelry
P.O. Box 13650
Chandler AZ 85249

Privacy Policy

We do not share the information gathered on our web site with anyone. All payment information entered on this web site is processed through a secure server with SSL encryption.